Privacy Policy – Bluff City Water Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Bluff City Water Damage Pros provides professional water restoration and structural drying services. This policy explains how we collect and protect information on our website https://bluffcitywaterdamagepros.com/ for residents within Memphis, Tennessee. We handle personal data to provide accurate estimates and complete restoration work at your property.

Our team manages information carefully to ensure we meet safety standards and local regulations while serving our community. By using our site, you agree to the practices described in this document. We focus on being clear about how we use your details to manage your restoration project from start to finish.

Information We Collect

We collect several types of data to serve you better. This includes information you provide such as your name and contact details when requesting a quote. We also gather job and property details, including photos and documentation of water damage, to create accurate service plans.

Our website automatically collects device and usage data like your IP address and pages visited through cookies or similar tools. In some cases, we receive information from service partners or insurance agents to coordinate repairs. This data helps us understand the scope of the damage and the specific needs of your home or business during the cleanup process.

How We Use Information

The information we collect is used for essential business purposes. We use your details for service delivery, scheduling technicians, and providing accurate billing. It is vital for insurance documentation and quality control to ensure your property is dried according to industry standards. We also use data for safety monitoring and customer support to answer your questions during the project.

Additionally, we analyze site usage to improve our website performance and prevent fraud. All data handling is done to maintain legal compliance and to ensure that Michael Weeden and Jonathan Dostie can oversee the high quality of work expected since 2015.

Cookies and Similar Technologies

Our website uses cookies and similar digital tools to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our content. We use basic types of cookies for site functionality and analytics.

You have the option to limit or clear these cookies through your personal browser settings at any time. Please note that if you choose to disable cookies, some features of the website may function differently or may not be available. These tools do not give us access to your computer or any information other than what you choose to share.

Sharing and Disclosure

Bluff City Water Damage Pros may share information with trusted service partners and subcontractors who help us complete your restoration. We also share data with insurers when you give us permission to help process your claim. Payment processors receive necessary details to handle billing securely.

We may disclose information for compliance, safety needs, or when required by law to protect our rights or the public. We want to be clear that we do not sell your personal data to third parties for marketing purposes. All sharing is limited to the specific information needed to perform a task or meet a legal obligation.

Data Retention

We keep your records for as long as necessary to fulfill operational, safety, and tax requirements. This includes keeping drying logs and photos to prove the work was completed correctly for insurance or legal reasons.

Retention periods vary depending on the document type and specific regulations we must follow in the restoration industry. Once information is no longer needed for these purposes, we take steps to delete or anonymize it. We maintain these records to ensure we can provide follow up support or verify service history if you have questions about your property in the future.

Your Choices and Rights

You have practical options regarding your personal information. You may contact us to access or update your data to ensure it is accurate. You can also request that we delete your information where appropriate, such as when it is no longer needed for a legal or business requirement. You can manage how your browser handles cookies or ask us to limit certain uses of your data.

To submit a written request regarding your privacy rights, please send your letter by postal mail to 2099 Hillshire Cir Suite A, Memphis, TN 38133, United States. We will review your request and respond according to applicable laws.

Security

We use a variety of safeguards to protect your information from unauthorized access. This includes restricted access so only necessary employees can view your project files. We provide employee training on data privacy and use reasonable technical and physical protections at our office.

While we work hard to keep your data safe, please remember that no method of electronic storage or transmission over the internet is perfectly secure. We constantly review our security practices to ensure we are using appropriate measures to guard your personal details and property records against potential threats or accidental loss.

Children’s Privacy

Our services and website are not directed toward children under the age of eighteen. We do not knowingly collect personal information from minors. The accounts and service requests on our site are intended for adults or authorized representatives who own or manage property.

If we become aware that a child has provided us with personal data, we will take steps to delete that information from our records as quickly as possible. We encourage parents and guardians to monitor their children’s online activities to help protect their privacy and ensure they are using the internet safely and responsibly.

Data Transfers

In some cases, your data may be processed by vendors or service providers located in other regions. This happens when we use cloud storage or specialized software tools to manage our restoration projects. Bluff City Water Damage Pros uses reasonable measures to ensure your information remains protected during these transfers.

We choose partners that follow strong data protection standards to keep your records secure regardless of where the processing occurs. By using our website, you understand that your information may be handled by these third party vendors to help us deliver high quality restoration services to your location.

Changes to This Policy

Bluff City Water Damage Pros may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make updates, the latest version will be posted directly on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the website after any changes are posted indicates that you accept the updated terms. We will always list the effective date so you know when the most recent changes were made to our privacy and data handling procedures.

Contact Us

If you have questions or requests regarding this privacy policy, please contact us by mail. You can send all written correspondence to our office address at 2099 Hillshire Cir Suite A, Memphis, TN 38133, United States. We use this postal method to ensure your privacy inquiries are handled formally and securely.

Please include your name and a clear description of your request so we can assist you accurately. We do not accept privacy requests via phone or email to ensure we have a verified written record of your instructions regarding your personal data.

Definitions

Personal information is any data that can identify you, such as your name or address. Processing refers to any action we take with your data, like collecting, storing, or using it. Service providers are outside companies we hire to help us run our business, such as payment processors or software vendors.

Cookies are small text files that websites place on your device to track your activity or remember your settings. Structural drying refers to the process of removing moisture from building materials. These terms help explain how we manage your information and provide our restoration services in a professional manner.