Terms and Conditions – Bluff City Water Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://bluffcitywaterdamagepros.com/ you agree to follow these Terms and Conditions as they are currently posted. Any future updates to this page will take effect immediately upon being published on the site. Your continued use of the website after we post revised Terms means that you accept those changes in full.

If you do not agree with any part of these rules you should stop using the website and our services. We recommend checking this page periodically to stay informed about any modifications to our policies or service requirements.

Services

Bluff City Water Damage Pros provides professional water restoration and structural drying. Our services include on site assessments to determine the extent of moisture damage and the necessary cleanup steps. The scope of work is limited to the areas identified during our inspection and may be adjusted if hidden damage is found.

We may use third party vendors for specialized tasks such as plumbing repairs or electrical work. Service availability and response times can vary based on the specific project requirements and your location within the Memphis area.

Quotes, Billing, and Payment

Estimates provided before a project begins are based on initial observations and may differ from the final invoice if the project scope changes. Change orders will be documented if additional work is required once drying begins. We may require deposits for certain projects.

Acceptable payment methods include major credit cards and checks. All balances are due upon completion of the work unless otherwise agreed in writing. Late balances may be subject to additional fees. Any disputes regarding billing must be submitted in writing within ten business days of the invoice date.

Insurance and Claims Assistance

We assist clients by providing detailed documentation and photos of the damage to support insurance claims. Our team can explain the drying process to adjusters and provide the necessary reports they require. However, you understand that insurer approvals and payments are independent decisions made by your insurance provider.

Bluff City Water Damage Pros does not guarantee that your insurance company will cover all costs or approve every specific service. You remain responsible for the total balance of the project regardless of the outcome of your insurance claim.

Scheduling, Access, and Site Conditions

We establish access windows for our technicians to enter your property and perform restoration work. Clients are responsible for providing necessary utilities like electricity and water and obtaining any required permissions for work to proceed.

We must have a safe environment to work in at all times. Please secure all pets and ensure minors are supervised by an adult. Work may pause if we encounter hazardous conditions such as asbestos or structural instability. We will resume work once the site is determined to be safe for our crew.

Health and Safety

Our team follows professional training standards for the restoration industry to ensure your property is handled correctly. We use appropriate personal protective equipment and containment barriers to prevent the spread of dust or moisture. Our technicians utilize negative air machines and EPA registered disinfectants when necessary to maintain a clean environment.

All work is performed in compliance with local safety rules and regulations in Memphis, Tennessee. We prioritize the safety of your family and our staff by using specialized equipment to monitor air quality and moisture levels throughout the project.

Customer Responsibilities

You are responsible for removing all jewelry, money, and other small valuables from the work area before we arrive. Please disclose any preexisting issues such as old leaks or structural weaknesses that might affect the restoration process.

It is important to follow all safety instructions and drying guidance provided by our technicians. This includes keeping drying equipment plugged in and running as directed. Turning off fans or dehumidifiers prematurely can lead to secondary damage or mold growth which is outside of our control and responsibility.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period after the project is finished. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions that were not visible during our initial inspection.

We are not responsible for damage caused by acts of nature or failures by third party contractors. No specific outcome such as the total salvage of all materials can be guaranteed due to the unpredictable nature of water damage. This warranty is void if our drying equipment is tampered with or turned off.

Limitation of Liability

The liability of Bluff City Water Damage Pros for any claim arising from our services is limited to the total amount you paid for that specific service. To the extent allowed by law we exclude all liability for indirect or consequential damages such as lost wages or emotional distress.

We are not responsible for damages that occur due to delays beyond our control or for issues that existed before we started work. This limit applies regardless of the legal theory used to bring a claim against our company or its owners.

Cancellations and Rescheduling

If you need to cancel or reschedule a service call please provide at least twenty four hours of notice. Failure to provide timely notice may result in a cancellation fee to cover our travel and scheduling costs.

Emergency work is handled differently because we move resources quickly to reach your property. Once emergency extraction has begun the work cannot be canceled without payment for the labor and equipment already used. We will work with you to find a new time if weather or safety issues require us to reschedule.

Intellectual Property

All text, images, logos, and marks found on this website belong to Bluff City Water Damage Pros or our licensors. This content is protected by copyright laws and may not be copied, shared, or used for any commercial purpose without our express written permission.

You may print a copy of these Terms or your specific project reports for your personal records. Any unauthorized use of our branding or website content may result in legal action to protect our intellectual property rights and the reputation of our business.

Privacy and Data

Your use of this website is also governed by our Privacy Policy which is available on a separate page of this site. We collect job photos and detailed reports to document our work for your records and for review by insurance companies.

By hiring us you allow our technicians to take photos of your property to track the progress of the drying and restoration process. We handle all personal data according to our privacy standards to ensure your information is kept secure and used only for business purposes.

Third Party Links and Tools

Our website may mention external resources or tools for your convenience. These third party links are provided only for information and we do not control the content or policies of those external sites. If you choose to use these resources you do so at your own discretion and risk.

We are not responsible for any issues that arise from your use of outside websites or services. Mentioning a third party tool does not mean we endorse it or guarantee its accuracy or safety for your specific situation.

Changes to These Terms

Bluff City Water Damage Pros reserves the right to update or change these Terms and Conditions at any time. Any revisions will be posted directly on this page for you to review. We do not provide individual notice of changes so it is your responsibility to check this page for updates.

Your continued use of https://bluffcitywaterdamagepros.com/ after any changes are published indicates that you accept the new Terms. These updates allow us to improve our service and stay current with changing laws and industry standards.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Memphis, Tennessee. Any legal actions or proceedings related to our services or this website must take place in the courts located in that area.

Before taking any formal legal action both parties agree to participate in a good faith negotiation period for at least thirty days. We believe most issues can be resolved through direct and honest communication. If we cannot reach an agreement during this time the parties may then proceed with formal mediation or legal steps.

Contact

If you have any questions about these Terms and Conditions please contact us in writing. You can send your inquiry by postal mail to 2099 Hillshire Cir Suite A, Memphis, TN 38133, United States. We accept written requests to ensure we have a clear record of your questions and our responses.

We do not provide a phone number or email for legal inquiries to avoid any confusion or miscommunication. Our team will review your letter and provide a response in a timely manner regarding your concerns.

Severability and Entire Agreement

If a court finds that any part of these Terms is invalid or cannot be enforced the rest of the document will stay in full effect. These Terms and Conditions make up the entire agreement between you and Bluff City Water Damage Pros regarding the use of our website and services.

This agreement replaces any previous conversations or written notes about these topics. Any change to these Terms must be made in writing and posted on this website by our authorized representatives to be considered valid.

Force Majeure

Bluff City Water Damage Pros is not liable for any delays or failures to perform our duties if the cause is beyond our reasonable control. This includes events such as severe weather, natural disasters, government orders, or national emergencies.

If such an event occurs we will do our best to resume our services as soon as it is safe and possible to do so. We will keep you informed about our progress and any changes to the project schedule caused by these unexpected and uncontrollable events.

This page provides general information about our terms and is not intended to be legal advice for your specific situation.